From the first day, I resumed in XYZ branch, September 2015, I had noticed IDRIS.
You could not miss him with his smart and military-like salute for staff and customers.
A few months down the line, he requested to see me and told me: “Oga, I have an OND certificate and I am almost through with my University degree program”
Wow, I was amazed but happy for him and encouraged him.
Fast-forward to Dec 2019, one of our staff members got a higher role in the bank and was about to be moved to another department. Idris came to me and told me he was qualified and interested in the ‘would be vacant position’. My interest was piqued. Nothing gets me more than people development especially my team members.
One of the initiatives I introduced was insisting that all security guards be part of the daily meetings and knowledge sharing sessions.
This helped them a lot in product knowledge, public speaking and they were smarter and more confident than their contemporaries. This also helped the branch as output was increased and all our KPIs were achieved.
Cutting to the chase, I got in touch with the recruiting department for that vacancy, the aptitude test for that role was scheduled for him, an interview was conducted, he passed all and was given an offer all within a week.